Warranty - North America

WHAT IS COVERED: Radio Systems^® Corporation d/b/a Innotek (hereinafter referred to as “Innotek”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its Innotek product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An "original retail consumer purchaser" is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Innotek^® Customer Service, Innotek covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at Innotek's sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Innotek^® product or transfers the property on which the Innotek^® product is installed. In the event of defect, these are your exclusive remedies.

PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

WHAT IS NOT COVERED: This non-transferrable limited warranty does not provide protection against, and Innotek^® will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with Innotek's instructions, use of non-Innotek accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than Innotek Customer Service, accident, alteration, defects in or failure of the surface the Innotek product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the Innotek product. Under no circumstances will Innotek be liable for any non-Innotek labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser's property.

REGISTERING THE PRODUCT: Within thirty (30) days of purchase, please go to www.innotek.net/registerproduct.shtml to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.

MAKING A WARRANTY CLAIM: To obtain warranty service, call the Innotek Customer Care Center. In the United States or Canada, 1-800-826-5527; in Australia, 1800 786 608; in New Zealand, 0800 543 054. Pursuant to this non-transferrable limited warranty, Innotek will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

DISCLAIMERS: Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered. This non-transferrable limited warranty is in lieu of all other express warranties. Innotek expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. Innotek also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. Innotek does not authorize any other person or agent to make any other express or implied warranties. Furthermore, Innotek will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by Innotek to perform covered repair work due to circumstances beyond Innotek’s control.

GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this nontransferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Warranty - Europe/International

This Product has a 3 year warranty from the original date of purchase against faulty materials or workmanship (the "Warranty"). This Warranty is for the benefit of the original retail consumer purchaser only, cannot be assigned to any third party and shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any party other than the original retail consumer purchaser. This Product will (at the discretion of Radio Systems^® Corporation) either be repaired or replaced (in whole or in part) with new or refurbished parts free of charge for 3 years from the original date of purchase; providing always that the following conditions are satisfied:

The Warranty has been registered within 30 days of original purchase. To register this Warranty, please visit the Product’s website or contact the authorised customer care centre nearest to your place of purchase. A list of relevant customer care centre telephone numbers can be found on the Product's website: www.innotek.net.
Fitting and installation instructions have been followed correctly in accordance with the Operating Guide.
This Product has been used only for the purpose for which it is intended and in accordance with the Operating Guide.
This Product has not been misused or handled carelessly.
This Product has been purchased by the user for domestic use and not used for hire purposes.
Repairs have not been attempted other than by our service staff or, authorised dealers.

Claims Procedure Any claim made under this Warranty should be made directly to the relevant customer care centre. The claim itself should be made in a letter setting out the date and place of purchase and a brief explanation of the problem which has led to the claim. This letter should then be sent, together with proof of the purchase date in the form of a receipt, to the relevant customer care centre. Radio Systems^® Corporation retain the right to request the return of this Product at any stage in the claims procedure but the Product itself is not required on first notification of any claim unless specifically requested by a customer care specialist.

PetSafe Ltd.
Redthorn House, Unit 9
Chorley West Business Park
Ackhurst Road, Chorley,
Lancashire
PR7 1NL, United Kingdom

PLEASE NOTE that it is essential that the letter of claim reaches the relevant customer care centre address by the last day of this Warranty at the latest. Late claims will not be considered. This Warranty applies to all goods purchased from an authorised retailer of Radio Systems^® Corporation within the country of the relevant customer care centre referred to in clause 1 of this Warranty. This Warranty does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage including (but not limited to) accidental damage, misuse, neglect, alteration and lightning damage to in-ground pet fencing systems. To the fullest extent permissible by law, the purchaser assumes all risks and liabilities from the use of this Product. This Warranty is offered as an extra benefit and does not affect your statutory rights as a consumer. Additional written copies of this Warranty can be obtained by writing to the relevant customer care address given under the heading "Claims Procedure". Please include a stamped and self addressed envelope for each copy of the Warranty requested. This Warranty is governed by the laws of England and Wales and applies to all Products purchased on or after January 1, 2009.